Support
center.
Stuck on an embed, a token, or your bill? Start here – most answers are one click or one email away, and a real person replies within one business day.
Ways to get help
Pick whichever is fastest for you. For most questions, email is quickest.
Response times & uptime
- Email support - write to support@atspark.com for help with embedding, your account, or billing.
- Documentation - setup guides, the embed SDK, and troubleshooting live in our docs
- We aim to reply to support email within one business day.
- We target 99.9% monthly uptime on the Team plan; Enterprise plans get a contractual SLA.
- Support is email-based on paid plans; response targets depend on the plan you are on.
- Enterprise customers get priority support and a named point of contact.
- Planned maintenance is announced in advance, and we post incident updates as they happen.
Frequently asked questions
How does Embedportal embed dashboards?
We sit between your product and your BI vendor (Tableau, Power BI, QuickSight, Looker, Metabase). When a viewer opens a dashboard, your backend asks us for a short-lived signed token, and the dashboard renders directly from your BI vendor to the viewer’s browser.
Do you store our data?
No. Business data shown inside embedded dashboards is served by your BI vendor straight to the viewer – it never passes through our servers. We only hold account, configuration, and audit data. See our Privacy Policy.
Which BI tools are supported?
Tableau, Power BI, QuickSight, Looker, and Metabase, with tenant-aware branding and row-level security.
What support do I get on my plan?
Team plans include email support with a one-business-day target and a 99.9% uptime goal. Enterprise adds a contractual SLA, priority support, and a named point of contact.
How do I report a security issue?
Email security@atspark.com with the details. Please follow responsible disclosure and do not probe other tenants.
Send us a message
Prefer to write? Send us a note below and we will route it to the right person.
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